Privacy Policy

1. Information We Collect

When you submit our inquiry questionnaire, we collect the information you provide, including your name, email address, phone number, and your stated preferences (such as budget, location, residence type, timeline, and financing status). We also automatically collect limited technical information such as your browser type, referring website, and marketing campaign parameters (UTM values) to understand how visitors find us.

2. How We Use Your Information

We use your information to contact you about residences and availability, to match you with suitable options, and to improve our marketing. With your consent, a property specialist may contact you by phone, email, or text.

3. Contact Permission & Consent

By submitting the questionnaire and checking the consent box, you authorize Delano Residences and its representatives to contact you using the details you provided. You may opt out at any time by replying to any message or contacting us at concierge@example-residences.com. Message and data rates may apply.

4. Cookies & Analytics

We use privacy-conscious analytics to measure site usage (for example, page views and which calls-to-action are used). We do not send your personal contact details or questionnaire answers to third-party analytics platforms. You can control cookies through your browser settings.

5. Community Story Submissions

[NEW — CLIENT/ATTORNEY to review.] If you submit a story through our “Share Your Experience” feature, we collect the information you provide, including your name, email address, your story, and any photos you choose to upload. Your email address is used only to contact you about your submission and is not published. Submissions are reviewed before publication and may be edited for clarity or declined; we do not guarantee that any submission will be published. We publish a submitted story (and, where applicable, your first name, the location, and your photos) only where you have given permission to feature it. You may request removal or deletion of your submission at any time by contacting concierge@example-residences.com. Please do not submit content you do not have the right to share, and do not include other people’s personal information without their consent.

6. Data Sharing

We share your information only with service providers that help us operate the site (such as our database and email delivery providers) and with the licensed real estate professionals responsible for following up on your inquiry. We do not sell your personal information.

7. Data Retention

We retain lead information for as long as necessary to respond to your inquiry and for legitimate business purposes. [CLIENT TO SPECIFY retention period, e.g., 24 months.]

8. Requesting Deletion

To request access to, correction of, or deletion of your personal information, email concierge@example-residences.com with the subject line “Privacy Request.” We will respond within a reasonable timeframe as required by applicable law.

9. Fair Housing

Delano Residences supports equal housing opportunity. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, national origin, or any other class protected by applicable law. [CLIENT/ATTORNEY to confirm required jurisdiction-specific language.]

10. Changes to This Policy

We may update this policy from time to time. The “last updated” date reflects the latest revision.

11. Contact

Questions? Contact concierge@example-residences.com or call (212) 470-2388.